Elevate Your Pet’s Life!™

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SHIPPING & RETURNS

Shipping
Most items ship the same day ordered

Returns & Exchanges
Accepted within 30 days of order date
Item must be 100% complete and re-sellable in original packaging
Items not returned with all parts and packaging will not be refunded
Exchanges only for the same item if item defective

To Initiate a return request
Send an email to to: info@mykatio.com
1) Subject: “Return Request – (Your Order Number)”
2) Body of Email: Detailed description of the issue
3) Attach: Clear photos of the issue